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FAQ

FAQ'S

These are a few of our frequently asked questions. Please do not hesitate to get in touch if you have a query that is not answered below.

PAYMENT METHODS

You can pay using the following methods:

Paypal - You do not need to have a paypal account to pay by paypal and can use both debit or credit cards or your paypal balance.

Stripe - You can pay by credit card via Stripe

 

FABRIC MEASUREMENTS

Our fabrics are sold by the fat quarter (1 unit) but larger amounts are always sent as one continuous piece of fabric. (The only exception is border prints which are sold by the half metre. This will be specified in the item description).

1 unit = 1 FQ = 56cm x 50cm

2 units = Half Metre = 112cm x 50cm

3 units = 112cm x 75cm

4 units = 1 Metre = 112cm x 100cm

5 units = 112cm x 125cm

6 units = 1.5 Metres = 112cm x 150cm

7 units = 112cm x 175cm

8 units = 2 Metres = 112cm x 200cm

 

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POSTAGE & PACKING

Fabrics are posted out within 48 hours using the Royal Mail first class service. Any orders received after 1pm on a Friday or on a Saturday/Sunday will be posted the following Monday.

UK POSTAGE

Postage is calculated using the weight of the fabric and is based on the Royal Mail's current first class parcel rates which also take into account the size and depth of package. Postage costs are calculated at the checkout. You can get a shipping estimate before you pay for your order at the checkout. We always do our best to get fabric to you as cheaply as possible. 

For larger orders which are over 2kg in weight, the parcels may be split into two or sent by courier.  

Examples of postage costs in the UK

Postage starts from only 98p

Up to 2.5 metres £1.74

Up to 5 metres £3.40

Up to 10 metres £5.50

Up to 60 metres - £12.00 (by courier) 

Sew Scrumptious Fabrics can not be held responsible for any parcels that go astray in the postal system. If you have not received your parcel within 7 days please contact us to discuss.  

EUROPE/WORLDWIDE

We are happy to post to countries in the European Union and other countries Worldwide but can not be held responsible for any parcels that go astray in the post. You can get an estimate of the international shipping costs based on the weight of the fabrics at the checkout before you pay. These are for a standard international service. If you would like an insured, signed for service, please contact us for a shipping quote.

CUSTOMS CHARGE

Countries outside of the European Union may charge an inport duty/customs charge on fabric from the UK. Sew Scrumptious Fabrics is not responsible for the payment of these charges. We suggest you investigate these charges before ordering. 

PAYPAL CHARGES FOR CURRENCY CONVERSION

Paypal charges a small fee for currency conversion depending on where you live. Please check the fees before you order as the amount you pay may differ slightly to the amount shown on your invoice.

RETURNS POLICY

We want you to be 100% happy with your order. If you are unhappy with any aspect of your order, please contact us to discuss. We will give a full refund if items are returned, unused and in perfect condition within 14 days. Please note that we will not refund postage costs if items are returned because of a change of mind and you will be responsible for the cost of returning any items to us. 

If items are faulty or incorrect, we will, of course, refund your money including postage and pay for the cost of returning the items to us.

PRIVACY POLICY

Information held about customers by Sew Scrumptious Fabrics will never be shared with any third parties.

 


 

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